How to Cancel Peloton
Peloton buries the cancel button several clicks deep. Expect around 15 minutes from start to confirmation.
App Membership can be cancelled online but hardware financing requires separate cancellation. Equipment return terms are rigid.
Time to cancel
15 min
Methods
Website, Phone, Email
Phone call required
No
Retention offer
Yes
Why Peloton scores 72/100
Hidden cancel
The cancel control is buried several clicks deep or styled to blend into the background, so most users give up before finding it.
Retention wall
A sequence of save offers — discounts, pauses, downgrades — must be dismissed one by one before cancellation is permitted.
Multi-step
Multiple 'are you sure?' screens stack between clicking 'cancel' and the actual cancellation being processed.
No refunds
Charges posted on or after the cancel date are not refunded, even for services paid in advance and unused.
Step-by-step: cancelling Peloton
These steps reflect the current Peloton flow. For the rich walkthrough with direct links, read our full Peloton cancellation guide.
- 1
Gather your account info
Log in to Peloton (or locate your account email and billing ID) before starting. Save a copy of the email confirming your current plan so you have evidence of the billing terms.
- 2
Open the cancel page
From your account settings, navigate to Subscription or Billing and look for "Cancel" or "Manage plan." On Peloton this option is typically reached via Account → Subscription.
- 3
Click through the retention screens
Peloton presents a sequence of save offers before confirming cancellation. Click the less-prominent "No thanks, cancel" link on each screen — the highlighted button keeps the subscription active.
- 4
Complete every confirmation step
Peloton shows multiple "are you sure?" confirmations. Scroll to the final page and click the final cancel button — early closing the tab does not cancel.
- 5
Verify the cancellation
Check your account dashboard for a "subscription ends on [date]" message. Take a screenshot. If a final confirmation email does not arrive within 24 hours, follow up via the same channel.
- 6
Note the no-refund policy
Peloton does not issue refunds for the current billing cycle. Your access continues until the end of the period you already paid for — use it until that date.
Cheaper alternatives to Peloton
If you're cancelling because the price is too high — not because the service is bad — these alternatives cover the same category for less. Links marked "sponsored" earn CancelDirect a small commission; the rest we list because they're the honest pick.
Frequently asked questions
Will I get a refund when I cancel Peloton?
No. Peloton does not refund the current billing period. You keep access through the end of the period you have already paid for, then billing stops.
Can I pause Peloton instead of cancelling?
Peloton offers a pause during the retention flow. This keeps your data but delays the re-charge by 1–3 months. If you are likely to return within 90 days, pausing is reasonable. If you are leaving for good, skip the pause offer and complete the cancel.
What happens to my Peloton renewal?
After you cancel, Peloton stops all future renewals. Your next credit card statement should show no charge from Peloton. Verify the first statement after cancelling to confirm.