How to Cancel Planet Fitness
Planet Fitness requires an emailed or mailed cancellation form. Expect about 20 minutes from start to confirmation.
No online or phone cancellation. Must visit home gym in person or send certified mail. Cancel before the 10th or pay another month.
Time to cancel
20 min
Methods
Phone call required
No
Retention offer
Yes
Why Planet Fitness scores 92/100
Phone-only
You cannot cancel online. The only route is a phone call to a retention agent, who follows a script designed to keep you on the line and on the plan.
Hidden cancel
The cancel control is buried several clicks deep or styled to blend into the background, so most users give up before finding it.
Cooling-off period
A mandatory waiting period (often 30 days) is imposed after you submit a cancel request, during which you continue to be billed.
No refunds
Charges posted on or after the cancel date are not refunded, even for services paid in advance and unused.
Step-by-step: cancelling Planet Fitness
These steps reflect the current Planet Fitness flow. For the rich walkthrough with direct links, read our full Planet Fitness cancellation guide.
- 1
Gather your account info
Log in to Planet Fitness (or locate your account email and billing ID) before starting. Save a copy of the email confirming your current plan so you have evidence of the billing terms.
- 2
Prepare a written cancellation notice
Planet Fitness requires a signed written notice, typically sent by certified mail or email. Include your full name, account ID, and the phrase "I am cancelling my membership effective today." Retain the certified-mail receipt or email "sent" timestamp as proof.
- 3
Send the notice and keep proof
Mail or email the notice to the address listed in your contract (often the corporate HQ, not the service itself). Save the delivery receipt or sent confirmation for at least 12 months.
- 4
Verify the cancellation
Check your account dashboard for a "subscription ends on [date]" message. Take a screenshot. If a final confirmation email does not arrive within 24 hours, follow up via the same channel.
- 5
Note the no-refund policy
Planet Fitness does not issue refunds for the current billing cycle. Your access continues until the end of the period you already paid for — use it until that date.
- 6
Track the cooling-off period
Planet Fitness imposes a cooling-off period before cancellation takes effect (typically 30 days). Mark your calendar and confirm no new charge posts after that date.
Cheaper alternatives to Planet Fitness
If you're cancelling because the price is too high — not because the service is bad — these alternatives cover the same category for less. Links marked "sponsored" earn CancelDirect a small commission; the rest we list because they're the honest pick.
Frequently asked questions
Will I get a refund when I cancel Planet Fitness?
No. Planet Fitness does not refund the current billing period. You keep access through the end of the period you have already paid for, then billing stops.
Can I pause Planet Fitness instead of cancelling?
Planet Fitness does not prominently offer a pause option. The simplest path is a clean cancel — you can always resubscribe later.
What happens to my Planet Fitness renewal?
After you cancel, Planet Fitness stops all future renewals. Your next credit card statement should show no charge from Planet Fitness. Verify the first statement after cancelling to confirm.