How to Cancel Amazon Prime — The Complete Guide

Amazon Prime bundles shipping, streaming, music, and more into one subscription. Canceling is straightforward, and Amazon even offers partial refunds in some cases. Here is how to cancel using every available method.

How to Cancel Amazon Prime on the Website

1. Go to amazon.com and sign in to your account.
2. Hover over Account & Lists in the top right.
3. Click Prime Membership (or go directly to amazon.com/prime).
4. Click Manage Membership on the right side.
5. Click End Membership and Benefits.
6. Amazon will show you what you are about to lose. Click Continue to Cancel.
7. Choose to end immediately or at the end of the billing period.
8. Confirm the cancellation.

How to Cancel Amazon Prime on the App

1. Open the Amazon app on your phone.
2. Tap the profile icon or hamburger menu.
3. Navigate to Account then Prime Membership.
4. Tap Manage Membership.
5. Tap End Membership and Benefits and follow the confirmation steps.

How to Cancel Amazon Prime by Phone

1. Call Amazon Customer Service at 1-888-280-4331.
2. Request cancellation of your Prime membership.
3. The agent will process the cancellation and confirm via email.

Cancellation Methods Comparison

| Cancel Method | Difficulty | Time Required | Refund Policy | |---|---|---|---| | Amazon Website | Easy | 3-5 minutes | Full refund if no Prime benefits used; prorated otherwise | | Amazon Mobile App | Easy | 3-5 minutes | Same refund policy as website | | Phone Call | Easy | 5-10 minutes | Agent can process refund immediately | | Live Chat | Easy | 5-10 minutes | Same refund policy |

Amazon Prime Refund Policy

Amazon has one of the most generous refund policies for subscription cancellations:

• Full refund if you have not used any Prime benefits since your last renewal.
• Partial refund if you have used some benefits (calculated based on usage).
• No refund if you have heavily used Prime benefits during the current period.
• Free trial cancellations are always free with no charge.

Best Amazon Prime Alternatives

• Walmart Plus — Free delivery on orders over $35, fuel discounts, and Paramount Plus included.
• Target Circle 360 — Free same-day delivery for Target orders. Good for frequent Target shoppers.
• Costco Membership — Bulk buying savings plus Costco streaming and travel deals.
• Tubi + Pluto TV — Free streaming services that replace Prime Video at no cost.
• Instacart Plus — Focused grocery delivery alternative to Amazon Fresh.

Frequently Asked Questions

Will I lose my Amazon account if I cancel Prime?

No. Canceling Prime only ends your Prime membership benefits. Your Amazon account, order history, and saved items remain intact. You can still shop on Amazon.

Can I get a refund after canceling Amazon Prime?

Yes. Amazon offers full or partial refunds depending on how much you used Prime benefits during the current billing period. If you have not used any benefits, you typically receive a full refund.

What happens to my Prime Video watchlist?

Your watchlist and viewing history are preserved even after canceling Prime. However, you lose access to Prime Video content until you resubscribe.